Listening to just ten seconds of the song ‘Yorktown’ about a 1781 battle during the American War of Independence, I was again in awe of the sheer originality of the hit musical Hamilton. It powerfully succeeds in taking the complex political history a US founding father, and links it cleverly to contemporary issues around identity and race. And it has done this in such an astounding and creative way – through hip hop and rap – that it has connected with brand new audiences, and become a cultural phenomenon in the UK and US.
This proves that with the right innovation, you can tell complex stories in a compelling and engaging way which reaches new people using both emotions and facts.
Next February, the International Civil Society Centre will convene civil society communicators at our Innovators Forum to find similar creative inspiration in response to growing social and political divides. What works best in ‘reframing the narrative’ in the context of populist and nationalist agendas? Here are three strategies civil society organisations (CSOs) can use, which we will explore in practical terms at the Forum:
Dejusticia’s human rights playbook for ‘experimentation. It stresses the need for formal CSOs to build ‘connective action’ – not just ‘collective action’, with social movements, online and grassroots activists, think tanks, and other actors responding to these issues. CSOs need to strengthen horizontal collaboration with these peers, create transformative relationships and effective mobilisation both on and offline, and find connective messages which ‘cut through the clutter’ in a crowded and fragmented social media environment.
Spaces are needed to bring together these diverse stakeholders, with their range of messages, tactics and experiences, to explore innovation and reinvention in narratives and strategies which can resonate with new constituencies and engage the ‘moveable middle’. This collaboration could generate ideas and identify ‘copycat’ lessons which can be deployed in different contexts, perhaps as successfully as populist movements have learned from each other. This is our hope for the Forum.
ICSOs speak out against the negative consequences of globalisation around the world, but not in ways which connect with domestic audiences who feel they are also economic losers from this process. Some people may also perceive international CSOs as symbols or even ‘advocates’ of globalisation. Stronger and more authentic storytelling by these organisations can counter populist challenges that they are part of ‘the establishment’ or don’t legitimately represent grassroots interests. Amnesty’s Thomas Coombes highlights that CSOs should better articulate the stories of individual ‘everyday heroes’ who have either gone on a journey of understanding to change their assumptions and prejudices, or are easier for people to identify could well be them, if circumstances were different.
The European Liberal Forum (ELF)’s ‘Toolbox Against Populism’ for political campaigning notes how, alongside emoting fear, populist parties have been able to portray their leaders as trustworthy and hard-working. In contrast, where are the public messages about the civil society leaders working diligently to build bridges in this space? One inspiring example (and a case study in Dejusticia’s playbook) is the Hungarian Civil Liberties Union’s total reinvention of its communications strategy, which involved ‘[telling] its own story about its values’, profiling its staff, and highlighting personal stories of its clients. There could also be a broader opportunity here to profile young civil society leaders responding to populist movements around the world.
Thomas Coombes’ blog also makes a compelling case that, ‘at a time when politicians are shameless’, traditional ‘name and shame’ approaches to communication no longer suffice. Rather than highlighting threats and triggering fear responses, new narratives need to communicate opportunity and motivate through hope. CSOs must promote a positive vision of the society we want to live in, which is so evocative and compelling that people can easily picture it mentally, and depictions of communities already benefitting from inclusion, diversity and stability.
One key factor driving domestic populist attitudes is the perception of key economic resources, such as jobs, as being under pressure. Yet some scenarios of the future foresee a world of abundance, not just scarcity, such as Peter Frase’s book ‘Four Futures’. Can CSOs still communicate potential futures of abundance, alongside the calamities of climate change and growing inequality? And can they shift societal conversations about the future of work away from short-term focus on migrants and jobs, towards collectively shaping how we will live with automation?
These may be some pointers to help ICSOs better portray what they are ‘for’ and connect to audiences through positive emotions and visions for the future. This must be done without oversimplifying the complexities of identity, history and politics. Hamilton shows how this can be done if you innovate in the right way. Join us in February to explore this further!
Blockchain and Big Data can transform how international civil society organisations (ICSOs) work and what they achieve. To benefit from them, collaboration between ICSOs is essential. At our 2018 Innovators Forum on 27-28 February 2018, experts gathered to work on new projects using Blockchain and Big Data to solve problems.
If the civil society sector does not organise now, then the potential of Big Data and Blockchain may be lost altogether. That was the feeling among 30 innovators and digital experts gathered at our 2nd Innovators Forum.
The motivation to act now is to avoid making the same mistake our sector made with the internet. In the early days of the internet, no one knew its true potential. However, big corporations were quick to react, capitalising on this digital innovation. They took the lead and made decisions that affected our lives and way of working. The likes of Google and Facebook capitalised, while civil society voices were not heard on important issues, such as data privacy and security. Ever since, we have been playing catch-up, rather than leading digital innovation. (more…)
This is the second of two blogs on Data Collaboratives by Stefaan G. Verhulst of The Governance Lab (GovLab) at New York University. Stefaan explains the 5 specific value propositions of Data Collaboratives identified by the Gov Lab. In addition, he tackles the issue of data security. Specifically, how organisations need to professionalise the responsible use of data. To do this, organisations need to embrace the creation of Data Stewardship job roles. (Read Part II here)
At a broad level, data collaboratives offer the possibility of unlocking insights and solutions from vast, untapped stores of private-sector data. But what does this mean in practice? GovLab’s research indicates five specific public value propositions arising from cross-sector data-collaboration. These include:
Disaster Maps provide another tool in the humanitarian response toolkit to fill any gaps in traditional data sources and to inform more targeted relief efforts from responders on the ground.
These value propositions offer a compelling case for greater use of private data through data collaboratives to solve complex public problems. However, a variety of concerns still exist. Some of these concerns (e.g. fears over privacy) involve public fears, while others (e.g. worries over a potential erosion of competitive advantage) are more internal oriented. Nonetheless, all of these concerns need to be addressed in order to foster greater trust and appreciation of the potential of data collaborative.
That is why there is a need to develop a framework that would guide the responsible use of data. GovLab has looked at these issues in a recent report, The Potential of Social Media Intelligence to Improve People’s Lives: Social Media Data for Good. Responsible data use has many aspects, and there are various degrees of responsibility. At the very least, it means having core (written) principles, and well-defined policies and practices for how data is collected, stored, analysed, shared and used (across the data lifecycle).
In addition, it is essential to conduct regular risk assessments that consider the balance between the potential value and dangers inherent at every stage of the data lifecycle. Such risk assessments can help data stakeholders decide when data sharing can be truly beneficial (or what the opportunity cost may be of not sharing the data). Several ICSOs have already started developing such responsible data frameworks such as Oxfam (Responsible Data Policy) and World Vision (Data Protection, Privacy & Security (DPP&S) framework). Increased awareness, further coordination (toward perhaps an ICSO Responsible Data Framework) and translation of these policies into decision trees may be required.
Yet not only do ICSOs and other private actors lack the frameworks to determine how to responsibly share and use data for the public good, they often lack a well-defined, professionalised concept of “Data Stewardship.” Today, each attempt to establish a cross-sector partnership built on the analysis of data requires significant and time-consuming efforts. ICSOs rarely have personnel tasked with undertaking such efforts and making such decisions.
The process of establishing “Data Collaboratives” and leveraging privately-held data for evidence-based policy making is onerous. Also, it is generally a one-off process and not informed by best practices or any shared knowledge base. Thus it is prone to dissolution when the champions involved move on to other functions.
By establishing “Data Stewardship” as a job function in organisations alongside methods and tools for responsible data-sharing, we can free data sharing for development from its stuck dynamic, and turn it into a regularised, predictable, and de-risked activity. Only then can ICSOs use and share their own data and that of others – including private companies – through data collaboratives to help transform how they achieve their missions while improving people’s lives.