Posts with the tag
“Vision Works”

Leading in TUNA times

27th June 2022 by Wolfgang Jamann

Six months into the year, you surely had your share of physical meetings and conferences yet. How did they feel? A combination of personal warmth, anxiety, confusion, and an irrational sense of ‘newness’? At least that’s how it felt when 17 of the Centre’s member CEOs met in person for their annual ‘Vision Works’ retreat in Switzerland, last month.

There’s much to say about the re-discovery of informal conversations and building personal networks in such conferences. Besides the benefits of peer-to-peer exchanges for one’s mental health, one also wonders how today’s leadership challenges in a complex world have suffered from the two years of minimised personal meeting opportunities.

The complexities of our environment have been described in more recent debates as characterised by Turbulence, Uncertainty, Novelty and Ambiguity (TUNA). And the difference to previous futures narratives being the acknowledgement that ‘we don’t know anymore, what we don’t know’.

Leading in a ‘tuna world’ requires specific approaches and talents. The steering ‘on sight’, the prioritisation of values over outputs, the ability to use scenarios, increase diversity, the flexibility to embrace emergent change with a long-term view, change direction and unlearn if needed. And it also asks for personal credibility, empathy, approachability, and open discourse – all more difficult to maintain in virtual communication.

So now that we have moved into a ‘new normal’ mode, trying to combine the best of virtual and personal, and being faced with a world that has changed again (and keeps changing), how do we talk to each other? And how do civil society leaders steer their organisations, support their staff, and provide confidence and direction, particularly as there is a continued struggle with overload, the pace of change, change fatigue, and exhaustion and tiredness of the workforce (not least because of the COVID impacts).

And how do you lead a new generation of colleagues, and ensure new leadership takes up responsibilities? How do you intensify cross-cutting ethical ambitions, and focus on values, mandates and purpose when operational demands still dominate the work?

Compare these challenges with the latest results of the Interaction survey of member CEOs, confirming the high pace and significant depth of changes in the environment, the business models, operating models and programme priorities. Many organisations shifting power to the global South, yet how do you ensure alignment by letting go of overly centralised management?

Looking at the high relevance of megatrends like climate change, power shift and digitalisation (including the navigation of cybersecurity), we find that civil society organisations involved in development cooperation and humanitarian aid, even if they are urgently needed in the global discourse around those trends, are often still in reaction/crisis mode, partly constrained by restrictive donor policies, operational challenges, homegrown problems and colonial legacy.

CSO leaders grapple with complexities and interconnectedness, and the scale of the crises is challenging established management and governance practices.

When we met in Switzerland, some promising ideas were developed around authenticity in the non-profit world, increased ambition around our mandates, new forms of political communication, more focus on values and the tackling of double standards that are being seen around us – whether it is the special treatment of the crisis in and around Ukraine, or the need to accelerate decolonisation in the sector.

The growing responsibilities (and opportunities) for civil society organisations became more evident in this space. We need more innovative and bold actions to take shape. It is no longer enough to set up intentions or keep our spirit. We must collaborate and implement these ideas to rise to the “tuna” challenge.

Wolfgang Jamann

Executive Director

International Civil Society Centre

Dr. Wolfgang Jamann is Executive Director of the International Civil Society Centre. Until January 2018 he was Secretary General and CEO of CARE International (Geneva). Before that he led NGO Deutsche Welthungerhilfe and the Alliance 2015, a partnership of 7 European aid organisations. From 2004-2009 he was CEO & Board member of CARE Deutschland-Luxemburg and President of the CARE Foundation. Previously, he worked for World Vision International as a regional representative in East Africa (Kenya) & Head of Humanitarian Assistance at WV Germany. After his Ph.D. dissertation in 1990 he started his career in development work at the German Foundation for International Development, later for the UNDP in Zambia. As a researcher and academic, he has published books and articles on East & Southeast Asia contributing to international studies on complex humanitarian emergencies and conflict management.


Digital leadership in the international civil society sector

24th April 2018 by Wolfgang Jamann

Vision Works - Digital Leadership was keenly debate

Would you rather lead us into famine response in South Sudan, or into the jungle of digitalisation? This hypothetical question to international civil society leaders (CEOs and Chairs) was looming over last week’s annual retreat organised by the Centre, and the active attendance confirmed their courage and curiosity to engage in uncovering what this megatrend means, not just for civil society organisations, but also to their top brass.

Getting an understanding of what digitalisation means for our sector is always a good starting point. In most recent surveys, the high level of importance of digitalisation for our work is coupled with an extremely low readiness to understand and embrace this development.

You get, however, very quickly that this is not something that one can ‘compartmentalise’, or delegate down to the Chief Information Officer or the Head of IT. Every aspect of our work, from fundraising and communications to better participation in program decisions, and finding new solutions to problems of poverty, marginalisation and environmental issues, can ideally benefit from digital tools, and requires a basic understanding at the level of decision makers.

Vision works 2

At the same time, the threats and challenges are growing exponentially. Data privacy and protection are particularly important, as we are experiencing restrictions on civic space, and the instrumentalisation of big and small data for commercial and political purposes. The dangers of a new ‘digital divide’ are real: Economic and social inequalities can be exacerbated if access to the internet, to digital tools and knowledge, are not provided to the bottom billion. In fact, big digital companies are looking for the ‘next billion’ clients in a mostly unregulated environment, and the civil society sector should be front line in making sure this ambition helps to connect the most marginalised (and protect them from becoming mere customers or data providers). And all of our intervention programs should include systematic use and build digital capacities and knowledge with the people we serve.

Putting people at the centre of digital strategies became the overriding theme in our discussions. Rather than chasing new technologies as part of the latest hype cycle, we need to put our mission first, discover what people need and can use, and determine our engagement in digital technology accordingly. The excitement about new solutions (on participation, communication, technology) vs. the fear of data misuse, inequality of access, and things getting out of hand are the extreme sides of our spectrum of engagement. Connecting opportunities and challenges of digitalisation back to our mission will have to be the overriding ambition of any strategic involvement.

In particular, the digital cultures of ICSOs need to be strengthened – including deeper understanding, analysis, and comfort on usage. This will then help us engage more systematically in the main areas of action – strategy, organisational processes, communication and fundraising, and technology and data. Above all, the ambition of ‘digital for good’ and ‘do no harm’ should guide us, as we strive to make a difference to the most marginalised and oppressed, and maintain legitimacy, effectiveness and impact in the future.

Wolfgang Jamann

Executive Director

International Civil Society Centre

Dr. Wolfgang Jamann is Executive Director of the International Civil Society Centre. Until January 2018 he was Secretary General and CEO of CARE International (Geneva). Before that he led NGO Deutsche Welthungerhilfe and the Alliance 2015, a partnership of 7 European aid organisations. From 2004-2009 he was CEO & Board member of CARE Deutschland-Luxemburg and President of the CARE Foundation. Previously, he worked for World Vision International as a regional representative in East Africa (Kenya) & Head of Humanitarian Assistance at WV Germany. After his Ph.D. dissertation in 1990 he started his career in development work at the German Foundation for International Development, later for the UNDP in Zambia. As a researcher and academic, he has published books and articles on East & Southeast Asia contributing to international studies on complex humanitarian emergencies and conflict management.