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The Report at a Glance
The global non-profit organisation operates with local chapters in each country and has regional offices that offer support and guidance to the local chapters. The headquarters offers a broad portfolio of technology applications and systems for finances, fundraising, and program management to avoid duplication. In all, 20,000 people use the organisation’s IT system, which is managed by an IT team of 25 staff members. In September 2021, the organisation was attacked by a hacker group to extort a ransom.
The team mobilised internal experts and additional help through the organisation’s cyber insurance provider to negotiate with the attackers, counter the threat, and restore the organisation’s data.
Key Challenges
- Uncertainties regarding a data breach
- Negotiation process
- How to communicate