Report on Citizens’ Score Card

The study emerged during an unprecedented period when the nationwide lockdown (March–June 2020) disrupted livelihoods, public services and economic activity across Bangladesh. Although restrictions were later lifted, many vulnerable groups continued to struggle to meet basic needs and access essential services. Despite the Government of Bangladesh’s introduction of stimulus packages and social safety nets, significant challenges remained in ensuring proper targeting, fair distribution, and accessible healthcare—especially for communities already facing structural barriers.

Using a citizens’ scorecard methodology, the initiative engaged a broad range of marginalised groups—including dalits, indigenous peoples, persons with disabilities, sex workers, transgender people, people living with HIV/AIDS, urban floating populations, river gypsies, elderly people engaged in begging, and those in hard‑to‑reach areas. The process measured the degree to which these communities accessed health services and received food and cash assistance during the pandemic.

Key Findings

1. Nearly half of all districts scored low (20–40%) on inclusive food and cash assistance, while only a few areas such as Jhalokathi, Barishal and Brahmanbaria performed comparatively well.
2. In health services, districts like Narail, Nilphamari and Feni ranked lowest, particularly in inclusive information, complaint mechanisms, and equitable treatment. High‑scoring districtsstill showed room for improvement, especially in grievance redress and follow‑up actions.
3. Systemic issues in targeting, distribution, timeliness and communication, underscoring the need for stronger transparency, accountability, and preparedness in future crises.