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KEP Webinar #1: WVI – Social accountability using monitoring of service standards

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  • Social accountability using monitoring of service standards
    6th April 2021
    2:00 pm - 3:00 pm

The Knowledge Exchange Programme (KEP) is designed to leverage the Leave No One Behind partner organisations’ expertise on SDG monitoring and data collection and to promote knowledge transfer within the partnership. In each webinar, an expert speaker from one of our global partners will pass on specific knowledge and learnings on a topic that is of high relevance to our joint work around LNOB by giving a ca.20–30 minutes’ presentation, followed by an exchange with the participants. The KEP webinar series runs until mid-2021, with a new webinar ca. every 2-3 weeks. Participation is open to all our global and national LNOB members. The webinars take place over Zoom and will be recorded.


In the first webinar of the series, Besinati Mbepo (Technical Director, Social Accountability, World Vision International), Edgar Kisembo (Advisor, Citizen Voice & Action Database Capacity Building & Implementation, World Vision International) and Marie-Chantal Coulibaly (CVA Coordinator, World Vision Mali) will hold a webinar on Social Accountability using monitoring of service standards:


For about 16 years, WV has rolled out a social accountability approach called Citizen Voice and Action (CVA), designed to improve the relationship between communities and their governments to improve services. The practical implementation of CVA is flexible and respond to local situations, so it will look different in different situations, however, 4 linked core elements are sought to be included in all situations: Information, Voice, Dialogue and Accountability.

This webinar will provide an orientation into the ‘Information and Voice’ component of CVA, sharing World Vision’s experience of monitoring of service standards (mini social audits) and community score card tools, including field experience in the use and scale up of these for local to national advocacy.