Engaging a #NewGeneration of Work

31st July 2018 by Kathrin Wieland

Youth of today under the age of 30 comprise more than half the world’s population at present. Born and raised in a digitalised and globalised era, their approach to activism is vastly different to that of their predecessors, and this is why we feel that the time is ripe for civil society organisations (CSOs) to adapt the ways in which they operate to meet the needs and preferences of these digital natives.  

Far from being a threat to jobs in the development and humanitarian aid sector, we believe that digital tools can enhance the way work is done, such as helping organisations gather necessary information, measure progress, or align their goals with the Sustainable Development Goals (SDGs).  

At TolaData, the monitoring and evaluation (M&E) software we build makes it easier for projects to be managed and tracked across their entire lifecycle. Through our platform, project managers can remotely monitor activities in real-time, so that less time is spent collecting data but on analysing and learning from it to improve the projects that matter.   

We envision the following ways in which we can support this new generation of work. 

  • The next generation of collaboration 

As working in multinational teams spread out all over the world increasingly becomes the norm, we’d like seamless communication across different time zones to become a reality. The next generation will work together in the cloud or with tools like TolaData, with full transparency in staying up to date on what others have done to ensure that everyone is aligned on the same tasks. Not only will that keep the team productive by preventing double work, team members will also have the freedom to work whenever and wherever they want, which fits in with the results-oriented flexibility that post-Millennials desire. 

  • The next generation of progress 

We’d like to enable teams to learn faster and better from data, in order to determine which approaches are a success or a failure, and again in the spirit of collaboration, be able to share that knowledge with others.  

  • The next generation of help 

Through technology, we’re able to reach marginalised communities in harsh and remote places. New digital tools will  be able to function offline just as well as it does online, thereby enabling work to take place in tough environments where help is most needed.  

Can we see the next generation fulfill the SDGs and realise a world without hunger and extreme poverty? Certainly! And we’re committed to bringing the latest technology to the sector to maximise the impact that organisations achieve. To recognise this goal, however, we’ll have to work together. 

Together with some of my brilliant colleagues from TolaData, we look forward to being at Global Perspectives 2018 to meet and connect with other like-minded practitioners from the sector to discuss our ideas and experiences in shaping the trajectory of this new generation. There’s so much we can do and we can barely wait for it to happen. See you there! 

Kathrin Wieland



After her career in strategy consulting and marketing management, Kathrin took over as CEO of Save the Children Germany and grew the organisation's income by 10 times within 8 years. She has extensive knowledge and networks in the sector and serves as an advisor and board member to a number of non-profits.

Losing the Public?

27th July 2018 by Wolfgang Jamann

Non-Governmental Organisations are generally characterised by a high degree of independence, being a critical counterbalance to established political and economic structures, and act as advocates for the marginalised people and their issues. Their reputation is traditionally high in terms of morale and ethics, being perceived as down to earth and close to the people. They are the organised part of civil society and represent voices of the weakest, particularly where there is oppression and autocracy.

The above is an idealistic description, but it forms the most valuable capital of NGOs and should determine their way of working, as well as their ability to reach impact. It also forms a fairly fragile basis, as reputation and legitimacy are concepts that can be shaken easily and with dramatic consequences.

Every year, NGOs (or Civil Society Organisations, to use a more positive term) are scrutinised in the Edelman Trust Barometer, together with other institutions. Every year CSOs are frontrunners in public perception and trustworthiness, way above media, political and economic institutions.  Every year the trust ratings for CSOs oscillate around 50% (half of the people don’t trust NGOs), and every year, they drop somewhere – the latest figures seeing a big drop in the US and Canada from 58 to 49% – worse so by the so-called ‘informed public’ (from 73 to 51%).

The trust barometer shows many variables and regional differences and is not the only indicator on what is happening around established institutions. But it gives some credence to the widely noticeable development in thinking that institutions, the ‘glue and backbone’ of a thriving and stable society, are under scrutiny and losing support. This is particularly true when they are seen as exclusive and moving away from the interests of people. This is a phenomenon that has been described in the enlightening book ‘Why Nations Fail’ by Acemoglu and Robinson. So, a lot is at stake.

Of course, context matters. It is notable that some more autocratic regimes like China or Turkey are experiencing a sharp rise of trust in NGOs – this should come as no surprise given the dramatic shrinking space of citizen rights. Looking at the US and Europe, one would assume that the surprising developments of Brexit and the aftermath of Trump’s election in 2016 has also affected public perception – but it looks as if this goes in the opposite direction as one would have expected. The so-called Oxfam scandal in early 2018 has not yet been factored in, but will likely show up in next year’s barometer.

One of the biggest shifts of context over the past years has happened in Europe. With the de-stabilisation of Europe’s closest neighbour (the Middle East), the massive impact of the flow of refugees since 2015, and the inability of the political elites, particularly in the EU, to handle the situation, public opinion has changed direction, towards anti-establishment (and anti-foreigners). It goes way beyond the usual levels of 15-20% right wingers that show up more or less disguised in opinion and election polls. Also, Europe as the traditional haven of liberal democracy is under attack from actors that contest those values and would benefit from weakening the EU – Russia, and ultra-conservative moguls in the US and Europe. Their latest move is the foundation that Steve Bannon wants to create to support and mentor populist movements in Europe.

CSOs are in the middle of this. Their often global nature, their identification with multilateralism, and their social capital is under attack and scrutiny, as much as their legitimacy. ICSOs who work on social justice in the global South, and have a large and international structure, are caught between the danger of being instrumentalised for business or foreign security agendas and their attachment to donor interests. The public’s expectation for CSOs to be humanistic and selfless contrasts with a high level of professionalism, and an increased branding of CSOs as an ‘industry’ (latest example in Germany is the attack on refugee organisations as ‘anti-deportation-industry’).

At times this leads to splits of almost unbearable distances within those organisations – between the external philanthropic narrative and political and advocacy work, between donor funding and defending independence, between professionalisation and grass-roots orientation. Too often, and increasingly, CSOs are being seen as putting organisational issues above the cause, and thereby mimicking isolationist behaviour of some nation states.

Particularly disputed is the necessary empowerment and transfer of responsibility to partners and new actors in the global south, to youth, social entrepreneurs and activists. Here, transfer of resources seems to matter most, and cause high emotions and a growing divide in the civil society sector, particularly between established ICSOs and local organisations.

Much of the above calls for change – within and between Civil Society organisations. Very rusty business models might not crack unless pressure from the public, donors and new actors mounts. Decreasing levels of trust are an alarming sign and should accelerate changes – safeguarding what has been achieved in terms of professionalism, high standards, established models for solidarity; but handover of what needs to be let go in terms of ownership and decision making.

Civil Society Organisations have to re-gain support of the public majority in the middle, in order to maintain trust and their license to operate. They should embrace citizen-oriented forms of action, be politically more bold, more inspiring, and form multi-actor movements to call out on abuses of power. They need to move closer to their original mandates, and live their values and ethics more consequently. And they should not be afraid of working themselves out of their jobs.

Wolfgang Jamann

Executive Director

International Civil Society Centre

Dr. Wolfgang Jamann is Executive Director of the International Civil Society Centre. Until January 2018 he was Secretary General and CEO of CARE International (Geneva). Before that he led NGO Deutsche Welthungerhilfe and the Alliance 2015, a partnership of 7 European aid organisations. From 2004-2009 he was CEO & Board member of CARE Deutschland-Luxemburg and President of the CARE Foundation. Previously, he worked for World Vision International as a regional representative in East Africa (Kenya) & Head of Humanitarian Assistance at WV Germany. After his Ph.D. dissertation in 1990 he started his career in development work at the German Foundation for International Development, later for the UNDP in Zambia. As a researcher and academic, he has published books and articles on East & Southeast Asia contributing to international studies on complex humanitarian emergencies and conflict management.

#Bridgingthegap Connecting young campaigners across social divides in Bangladesh

24th July 2018 by Sarah Rose, Taskin Rahman, Maria Lapa

In the lead up to Global Perspectives 2018: Engaging a #NewGeneration we will take a look at initiatives by and for young people that aim to help them improve their lives. These initiatives show how young people are already impacting the civil society sector, and beyond, throughout the world. They will form the basis of our discussions at this year’s Global Perspectives. Please find more Global Perspective related content here.

Bangladesh has made enormous social progress over the last decade, but there are still millions of children who face discrimination and poverty on a daily basis. Within this context, Save the Children has supported young campaigners to connect with marginalised children and together call for better access to health, education and protection.

Why is it important for young campaigners to connect across society?

Exclusion is central to understanding why some children have not benefitted from progress in Bangladesh. However, social action to tackle exclusion is complex. The concept does not easily translate into one clear identifiable societal change. It requires a number of interventions within different sectors across different strata of society.

One idea is to join forces with young people and support them to explore what exclusion is and what can be done about it. Partners in Bangladesh are doing this by igniting a conversation across social divides. The idea being that if young people can be supported to come together, share their experiences and learn from one another,  they can also engage decision makers and the media and start to bridge the gap between the most marginalised communities and those who hold the power to make change.

This campaign is called #bridgingthegap.

How did it work?

Jaago, leading newspaper Daily Star and Save the Children formed a partnership aimed at supporting young volunteers to connect with peers, tell stories and raise issues on the political agenda.

A group of urban young people received training on the issues and story telling[1] and then met young people living in urban slums and rural areas. Together young people discussed their commonalities, differences and the issues that underpin exclusion. While on these visits, young people created and shared content through their personal social networks and had a news platform to publish their stories. This process has allowed them to spread knowledge and act as champions for issues they care about. The young champions were also brought together with policy makers to further discuss challenges and solutions.

One of the things discussed in great detail was that of transportation in rural areas. The present Government officials did mention that this is something they are keen to work on. Water supply, electricity and gas for slum dwellers were also a challenge affecting everyday life and something the Government wanted to address as well.

What has the campaign achieved so far?

Creating a national discourse on exclusion

The stories from young people were shared across traditional and social media, #bridgingthegap trended nationally on social media with a reach of 28 million people. In traditional news, national newspapers covered ‘untold stories’ – one cover story and 6 news stories. Many of these discussions focussed on access and affordability and future opportunities for excluded young children.

The initiative generated interest from UN and partner organisations, but the success of coverage and discourse was primarily due to partners taking a step back and encouraging young people to lead the discussion. If partners are able to continue to support young people to raise these issues, the hope is that this will start to build awareness and change attitudes towards the people that face discrimination and the systems that create exclusion and discrimination.

Policy makers listening to young people

Young people were given a platform to talk with government officials. They shared their concerns and recommendations, discussing how Bangladesh could meet the Sustainable Development Goal targets. Government representatives listened and made a number of positive statements on how the recommendations made by young people could be used to tackle issues of exclusion and discrimination. If there is sustained pressure on decision makers for policy change and accountability there may be an opportunity to shift decision making towards excluded communities.

Building confidence

Young campaigners said that the experience was transformative both for their understanding of the issue and for how to campaign. Many feel motivated to continue campaigning within their communities. Beyond the immediate issues, by building the agency of young people to continue to create social changes within their communities, the hope is that they will continue this work into the future.

Participants Perspectives

“When you are not aware of other people’s problems, you cannot solve them. But when you go there and see their problems with your own eyes, you think about what you can do.”

“This campaign totally changed my mentality and my opinion. I realised how different our lives are and that I am very lucky for all the chances I have. It was a blessing to me. I learned about another part of our society.”

“After the campaign I shared my experience with my friends and encouraged them to take action to help”


What are we learning?

Collaboration is central to this success. Partners have stood back and encouraged youth to lead, they have shared common expectations and been flexible and adaptive. This process has been time consuming but worth the investment.

Replicating the model – partners agreed that the model has the potential to be replicated. It is an inexpensive way to create discussion, mobilise young people and engage the wider public on issues that will impact on the next generation of adults and decision makers. The only issue stopping replication is further seed funding.

Influencing policy and attitudes in a middle income context – As Bangladesh becomes a middle-income country the role of international organisations like Save the Children will move aware from service delivery. Supporting the public, the media and young people to unpick and communicate the issues that affect the population will be an important role to play.

The power of young people – By 2025 it is expected that 60% of the population in Bangladesh will be between 18-35 years old. These young people will be the future decision makers. There is an opportunity to empower and encourage these young people to actively participate in society and there is an important role for partnerships, such as this one, to support this process.


Reefat Sattar, Karim Waheed, Korvi Rakhshand, Thouheda Tabassum.

[1] Training included an overview of concepts like exclusion, child safeguarding, storytelling, video editing and photography.


Sarah Rose

Head of Advocacy Impact, Accountability and Learning for Save the Children International

Save the Children International

Sarah Rose is the Head of Advocacy Impact, Accountability and Learning for Save the Children International. She considers how change takes place in dynamic and complex environments, and looks at how civil society can learn and adapt.

Taskin Rahman

Regional Campaign Manager, Asia at Save the Children International

Save the Children International

Taskin works as the Regional Campaign Manager, Asia for Save the Children International. Taskin works across 12 countries in the region on their campaigns on inequity, injustice and the lack of inheritance. Taskin is a food blogger in Bangladesh and his group has 6000 followers on a closed group on social media. He writes about travel and culture, occasionally.

Maria Lapa

Project Manager


Maria worked in international development for 5 years, monitoring and evaluating the impact of child rights campaigns for WorldVision and Save the Children. She is now in Portugal working at WeChangers, a start-up company developing an online platform that connects social purpose organisations and funders, where she is responsible for impact measurement.

Strengthen Civil Society on Your Mobile!

17th July 2018 by Auli Starck

The English version of this blog was published on Funzi blog and originally published in Finnish on the Kepa blog 

In cooperation with Funzi, Kepa has developed a mobile course to give citizens tools to defend the space for civil society.

The Civic Charter is a charter for civil rights, a tool to defend civil rights and freedoms. It discusses the rights of all of us to unite, meet, and express our views. It also reminds us of civil society’s rights and opportunities for participation, as well as access to information, funding, and cooperation.

Defending the space for civil society is at the moment topical in just about every country, as the annual progress report, State of Civil Society Report 2018 by Civicus, points out. One step towards supporting civil societies is raising awareness. It is precisely to address this need that Kepa developed the Civil Society Today mobile course with Funzi; a course that introduces the Civic Charter and civil society rights.

We hope that Finnish civil society organisations, together with their partner organisations, will actively take advantage of this course, published in English. In emerging countries, the smartphone is more useful for many than the computer. Because the course works directly in the browser, it can also be used on all phones with an Internet browser.

Meanwhile, we have gained valuable experience using new learning platforms – in this case, mobile. Along with traditional on-site training, we at Kepa also want to offer opportunities for new kinds of learning. Mobile learning can be utilised as such or as one tool in training programs, or even in communication and global education.

“Funzi has had nearly 6 million users, mainly in the developing markets in Africa and the Middle East,” says Saila Kokkonen, Account Manager at Funzi.

“This experience strengthens the fact that mobile is an extremely important tool in people’s everyday lives. Not just in communication, but also in taking care of errands and increasingly also as an enabler for continuous learning,” Kokkonen adds.

For Funzi, cooperation with Kepa has brought an important addition to the courses openly available for everyone at www.funzi.mobi, most of which have previously focused on developing skills for entrepreneurship and job-seeking. The intent is to also support the wholesome development of individuals and communities, which is now in part enabled by the Civil Society Today course.

You can also get acquainted with Funzi and Funzi’s courses at the World Village Festival on May 26-27, 2018, in Helsinki, Finland (R515).

So grab your mobile and start studying the Civil Society Today mobile course now. And once you finish, remember to sign the Civic Charter!

Also, check out:

Auli Starck

Programme Adviser


Dynamic accountability for increase resilience

10th July 2018 by Isabelle Büchner

This blog first appeared on the Balkan Civil Society Development Network website

Shrinking Civic Space and the Crisis of CSO Legitimacy

Recent times have seen an alarming rise of government measures that restrict and close space for the civil society to exercise core civic freedoms, to advance citizens’ rights and to hold governments accountable. Increasingly, citizens and their organizations suffer from the suppression of their rights to free speech, from obstructions to run their programmes to threats to activists’ lives. The CIVICUS State of Civil Society Report 2018 reports “serious systemic problems with civic space (the space for civil society) in 109 countries, the majority. In 2017, attacks on civic space came even in countries where they were rarely seen before”.[1] This means that only four percent of the world’s population lives in countries where civic space is considered fully open. In its report from the previous year, CIVICUS already concluded “that the restriction of civic space has become the norm rather than exception. It should now be considered a global emergency”.[2]

The most obvious and visible restrictions are often those by strong-armed governments, repressing legitimate protest, cutting down free speech and limiting access to the internet.  Equally chilling, however, are the instances when governments use tactics within the legal realm to regulate Civil Society Organisations (CSOs) and their funding mechanisms. Many government bodies have started to use a narrative that delegitimizes or even demonizes CSOs, framing them as foreign agents that aim to undermine national sovereignty. Under the curtain of transparency and accountability, government regulations argue for tighter regulation, requiring from foreign-funded organizations to seek approval from official institutions, demanding income and asset declarations of CSO leaders, and raising the bar for reporting obligations on internal accountability and governance. While there are existing gaps in CSO accountability and transparency practices worldwide that need to be acknowledged, these imposed regulations and their affiliated restrictions are often “harassing in nature and not guided by a legitimate interest of transparency or accountability”.[3] In many cases, governments further intrumentalise these arguments to picture CSOs as a privileged elite, creating a protracted debate that distracts CSOs from their initial advocacy, divides their unity as a sector and creates mistrust in them as legitimate representatives of their constituencies.[4]

Many communities under pressure, CSOs, and activists, develop coordinated and strategic responses to these clampdowns, share resistance tools and tactics and are able to show solidarity in the short-term when organizations are under direct attack.[5] Nevertheless, the declining confidence in CSOs by the people they profess to serve does not only stem from the restrictive or manipulative government policies but is also due to the way CSOs most commonly practice accountability.

The digital revolution of recent years has contributed to transforming our culture of communication and global interaction, which not only makes the information more easily accessible but it also offers significantly wider range of opportunities for people to organize themselves to fight for common causes. We currently witness an unprecedented age when people rightfully demand active engagement in an organizations so that they can co-create outcomes with public institutions just like with CSOs.

Traditional and rather static forms of CSOs have not always caught up with these increasing demands for participation. A BOND survey on effectiveness[6], the Aid Watch Palestine research[7], and the What Went Wrong Foundation[8], all show that stakeholder involvement in CSO decision-making remains limited. Key barriers include a culture that, whilst philosophically appearing receptive to stakeholder input, is often wedded to linear or inflexible design, review, and decision-making processes in practice. Furthermore, CSOs often lack resources, skills and technology to invest in implementing the desired participative and responsive approaches, thus missing out on the opportunity to enhance trust in their relationships with their beneficiaries.

Yet, not only is this missing culture of accountability to all stakeholders, in particular to local communities and people of the grassroots, a programmatic or technical issue, it has also a greatly broader structural dimension that we have to address. We need to acknowledge that the credibility of our sector is under question and take requests from stakeholders seriously. Unless we face our skeptics and ourselves, with an honest and self-critical debate about our modus operandi and our guiding principles and commitments, we, as civil society sector, face the risk of plunging into an unprecedented legitimacy crisis.

Assessing the case of aid officials sexually exploiting victims of humanitarian disasters, Anabel Cruz, the Founder Director of the Communication and Development Institute (ICD) of Uruguay and CIVICUS Board Chair, calls out “the clear culture of abuse of power in environments where there is a vulnerability and in relationships that already imply an imbalance of power.” She suggests that it is this imbalance which we have to acknowledge and address, by empowering local communities to hold CSOs to account and by forging stronger relationships to our roots that we can hopefully prevent such occurrences in the future and rebuild public trust in CSOs.[9]

Without people’s trust and recognition of CSOs as the legitimate representative of their voices, our fightback against repression and restriction of civic space will be ineffective. Since national governments and other powerful actors quickly learn from each other how to restrict civic space, we must, instead, also realize that the improvement of our own accountability is a critical part of the equation.  Should we want to be successful in defending and reclaiming the civic space, then our approach to accountability needs to be dynamic, with the central spot being given to the dialogue and the interactive relationships with all our stakeholders so that it becomes embedded in the local constituencies’ needs.

Dynamic CSO Accountability and the Use of Feedback

Nearly 15 years ago, Kumi Naidoo already challenged CSOs to acknowledge that their accountability had to work in many different directions: “upward to donors and regulators downwards to beneficiaries, outwards to peers, members and partners, and inward accountability to staff, board, and volunteers”.[10] So why do we still struggle to live up to this multi-dimensional perception of accountability, and what can we do to step up our game?

In the eyes of donors and governments, CSO accountability has for a long time been a rather static exercise; they demand from CSOs to provide a sound accounting of the funds management, to abide by the laws and to comply with the funding and registration requirements. But there have been very few demands to transfer the right to accountability from exclusively those that have authority over an organization (e.g. donors) to anyone that has been affected by the organization’s work.

Such a shift to a more dynamic understanding of accountability is a process that takes time because it needs an open organizational culture for learning and adaptability, flexible decision- making structures and mechanisms that put people’s participation and the systematic use of feedback at the core of the CSO. Here the participation cannot be viewed as a one-way street in which the stakeholders provide feedback to CSOs which, in return, discuss these inputs among themselves in their backrooms. Instead, it requires from the organizations and establishment of a more comprehensive feedback systems, with tools and processes that allow them to engage with the stakeholders properly, to respond to their input, and to co-find solutions with them.

Feedback is the information collected deliberately from stakeholders about their perspectives on a CSO’s policies, programs, and operations that affect them, including on the impact an organization achieves. This information must come from people and focus on what people think, feel and aspire instead of simply collecting information about the people. The feedback is an important evidence for CSOs – possibly the most important piece of evidence – about how to learn and how to improve their performance. It can be collected and analyzed in many formal and informal ways; obviously, it is the most useful when, as a result of this feedback, changes are made. Evidence collected by FeedbackLabs[11] suggests that using constituent feedback results can be linked to better outcomes in politics, education, health and community infrastructure.

Increased accountability and increased effectiveness are mutually reinforcing- when we listen to the people we are working with and for, it is more likely that they will support us and engage with us. An effective feedback systems (listening, creating space for open dialogue, co-creating solutions, building partnerships based on mutually reinforcing goals, making changes in alignment with views of the people you seek to serve), is, therefore, a crucial process to leverage the full potential of people’s skills, resources and capacities towards our shared cause and to achieve a better outcome of accountability.

If we truly want to redress the power imbalances between the communities we work for and ourselves as CSOs and regain trust and legitimacy that is currently lost, not only do we have to give these stakeholders a voice, but we must also provide effective systems and tools that will enable them to hold us accountable.

The Global Standard for CSO Accountability as a tool for Dynamic Accountability

The Global Standard for CSO Accountability, a self-regulating reference standard, is such a tool through which CSOs can demonstrate to stakeholders what they stand for and how they define the good practice of accountability. Stakeholders, in turn, can refer to the Global Standard, assess CSOs practices, and demand of them to implement it and to live up to the 12 commitments it contains.[12] By encompassing Dynamic Accountability, a term originally coined by the youth-led movement Restless Development, the Global Standard is an important tool for CSOs to benchmark their own tools and practices in regard to effective stakeholder participation and learn how to enhance and improve them.

The Global Standard for CSO Accountability was developed through a partnership of nine CSO network organizations championing accountability practices among CSOs at regional or sub-regional levels in Africa, Asia, Australia, Europe, North America, Latin America and the Caribbean, supported by the Swedish International Development Cooperation Agency (Sida). It was developed in a bottom-up process through mutual learning between the nine partners and intensive consultation of thousands of their member organizations. The final framework was agreed in April 2017 in New Delhi and officially launched during the International Civil Society Week in December 2017 in Fiji.

Being a reference for reflection, discussion, and change, it can be adapted to different cultural, geographical and organizational needs. It provides a powerful starting point to build participative work relationships in and among CSOs worldwide. Different organizations can engage with the Global Standard in various forms. It can be the starting point for a debate either internally or with partners, beneficiaries, governments and donors about the desired and needed practices for accountability and effectiveness. Using the Global Standard as a benchmark can help CSOs and their stakeholders to critically assess their structures, practices, instruments and organizational culture, and to identify concrete steps to address some of their weak spots. Since it provides an important framework for much needed self-reflection, it is a powerful tool for learning and improvement.

Each CSO can decide on which aspects of the Global Standard are the most beneficial to itself and to its members, and at which moment in time. Being a reference for reflection, discussion, and change, it can be adapted to different cultural, geographical and organizational needs.

With the aim to improve their existing codes and tools, the project partners collectively built the Global standard upon their already existing accountability instruments and took into account the important achievements already made by other global initiatives, in particular, the Istanbul Principles and the Core Humanitarian Standard. By capturing these different frameworks and principles in one reference standard and developing them further to facilitate their practical implementation, the Global Standard points to the important role that Accountability Initiatives can play in securing civil rights. It suggests a wide range of practical indicators that different types of organizations can use to evidence accountability impacts to the broader public. Having comprehensive standards and safeguards in place that are implemented and enforced by the CSOs on the national and regional level, is a powerful and self-empowering approach to improve CSO accountability practices, to include stakeholders and to demonstrate evidence of impacts, which will increase trust with people, partners, supporters, and donors.

Being an initiative born out of the sector, it can show one of civil society’s efforts to contribute to a more enabling environment. The different global initiatives are currently exploring the avenues for their future cooperation, so they can reinforce a common narrative civil society sector, and present to the public what CSOs are committed to doing, how they want to work and what impacts they are achieving, in a suitable and realistic form.

A growing number of organizations engages with the Global Standard on national, regional and global levels, which demonstrates that the promotion of Dynamic Accountability resonates with the wider CSO-community. By endorsing the Global Standard, organizations make a public promise to work individually and together towards the fulfillment of its 12 Commitments and thus advocating for a more enabling environment for civil society.

Nevertheless, Dynamic accountability is a process over time that needs to develop gradually. With this in mind, the Global Standard itself must be dynamic and further developed to include contemporary challenges.

What We Need to Do Next

The Global Standard is a tool that, if institutionalized by many CSOs, can serve as a starting point for a global community of practice that explores the possibilities of Dynamic Accountability together. This joint community has to build a strong and united voice to solve contemporary problems around CSO transparency and accountability as well as standards and reporting. This includes the following issues:

1. Disclosing Information as a Form of Protection

We need to discuss the issue of the potential vulnerability which intimidates the CSOs in case they become more transparent.  To what extent shall we disclose the information without endangering the protection of our primary constituencies or the people we work with? The safety of the people we work with and those we work for is of paramount importance; we need to make sure that they can make informed decisions about the extent to which the CSOs can disclose their data. This is a highly sensitive issue which needs to be considered by those parties which demand greater transparency from the CSOs.

2. Donors’ Acceptance of Dynamic Accountability

Many donors encourage the civil society partners to be more accountable to them than to their primary constituencies. This creates unhealthy dependencies and discourages inclusiveness and accountability practices with the civil actors. This could be considered “unhealthy” as it indirectly contributes to the narrative of foreign interests and the problem of shrinking civic space. Marija J. Stephan suggests that “congressional reporting requirements for civil society funding should incentivize flexible programming and monitoring and evaluation approaches that ensure accountability while allowing local partners to lead and assume ownership”.[13]

3. Donors’ Acceptance for Failures and Learning Processes

In her research interviews with senior management of various CSOs, Angela Crack recognizes the existence of a clear pressure to demonstrate value for money and very low tolerance for organizations that make mistakes. The recent scandals have not just taught us that we need to rethink our own ethical, transparency and accountability practices, but they have also urged the donors to rethink about how they might have indirectly contributed to a practice of focusing on making the reports as positive as possible, rather than focusing on learning.  We need to start a conversation so that CSOs and donors can work together and give room for mistakes and create a culture of honest reflection and learning from these without facing immediate threats to the nature of their work.[14]

4. Interoperability between Standards and Donor Requirements

Many organizations are faced with the problem of the administrative workload due to different requirements by the state, the donors as well as the international, national and internal standards. We need to work together to develop a system that will facilitate the process for the  CSOs to cope with those various  requirements without losing the emphasis of organizational, cultural and thematic context as well as the ownership of the codes they impose on themselves. Therefore, we need to explore and have a clear and joint understanding of how different reporting requirements and standards complement each other.

5. Cooperate Better with CSOs and Develop the Common Narrative.

In order to measure the great contribution of the CSOs in the achievement of SDGs[15] and the creation of a more empowering environment, we need to speak with one voice. We need to be clear about how we work together and how we complement each other so as to address these immense challenges that the world faces today.

These challenges, clearly, cannot be solved by a single organization or network, but should be seen, instead as an agenda that needs to unite the voices of different kind of actors. The Global Standard aims to unite these voices in working together to address these issues and create more effectiveness for all. If thousands of CSOs practice the dynamic approach to accountability and if the donors accept it, it has the potential of transforming the civil society sector into a highly participative and responsive actor, generating trust on the ground, leveraging stakeholder contributions for greater impact and contributing to a more enabling environment for CSOs. This, in the long run, can help organizations to create a strong case for their legitimacy and thus be more resilient against attempts to shrink the space in which they operate.

Isabelle Büchner

Programme Officer

Accountable Now

Isabelle joined the team in January 2018 as Programme Officer for the Global Standard and People-Powered Decision-Making projects. Previously she was a Communications Officer for the Global Standard for CSO Accountability and worked as an intern for the MENA-focused magazine zenith and the communications agency Weber Shandwick. She holds a BA in Political Science from the University of Mannheim, focusing on civil war and democratisation in the Middle East, and an MSc in Marketing in Edinburgh with a master thesis on the communication strategy of Islamic State propaganda videos.

Global Perspectives 2018: A #NewGeneration’s impact on the work of CSOs

3rd July 2018 by Åsa Månsson

Visit www.GlobalPerspectives.online to find out more and register

Our planet currently hosts the largest youth generation of all times with over half of the world’s population under 30 years old. In only a few years, an entire generation will have grown up in an in a digitalised, and globalised world. How society connects, gets involved with and gives to social causes, is already, and will continue to profoundly affect International Civil Society Organisations’s work.

The Millennial Impact report found that young Americans remain as passionate about creating a better, more inclusive world as former generations but that the way they engage is very different. Rather than confronting and trying to change someone’s mind, they choose to educate themselves and count on their own initiative to create change. They share a mindset of influencing their environment by what they buy as well as advocating for their beliefs via social media. While signing petitions, volunteering for causes and connecting via institutionalised platforms is less attractive. They seem to no longer rely on traditional institutions such as political parties or CSOs to effect social change.

However, the story is different in the Global South, where the largest part of the new generation lives. On the one hand, growing disenfranchisement of youth has been linked to social unrest, fuelled by unemployment. On the other hand, this large youth generation provides a unique chance for development and there are significant opportunities for them to play a paramount role in shaping and advancing the political and socio-economic environment. While engagement of the new generation with civil society organisations might be decreasing in countries with stable political and economic environments, there is potential for growth in the global south: Demands for fair wealth distribution and greater civic space by young people offer increased possibilities and importance to CSOs missions.

Clearly, there are opportunities and challenges for CSOs linked to the new generation. In any case, as UNICEF will likely state in their Young People’s Agenda (released this autumn), we will never be able to reach the ambitiously laid out SDGs if we fail this young generation. So in order to stay relevant and attractive, to make an impact and achieve their mission but also to grasp opportunities linked to the new generation, CSOs will have to adapt their ways of working to the needs and preferences of a new audience of communities, supporters and employees.

The questions raised by changing behaviours of a new generation will be what drives our conversation at Global Perspectives 2018 over three days between leaders from key national and international CSOs and people whose passion are causes for social good.

Pushing this conversation ahead, Global Perspectives 2018 will:

  • Provide an understanding of how the new generation through different values and preferences pushes for change in the way CSOs work for a just and sustainable world.
  • Showcase innovative initiatives by and for young organisations as well as established CSOs aiming to explore new ways of unleashing the potential of the next generation.
  • Offer cross-sectoral networking opportunities by bringing together civil society leaders with other stakeholders to develop new ideas and initiatives.
  • Explore concrete steps for CSOs to take in adapting their organisations to better fit the next generation.

Held between 31 October – 2 November in Kreuzberg, Berlin, Global Perspectives provides a combination of workshops, panel discussions and interactive peer-to-peer exchange. We put great emphasis on maximising mutual learning opportunities. Conference attendees are invited to contribute to the conference in various ways, such as by hosting a workshop, planning side meetings or show-casing their organisation’s initiatives.

We invite you to take a look at www.globalperspectives.online, let us know what you would like to discuss at the event and join us there. If you have any questions or would like extra information, please contact Nihal Helmy.

Åsa Månsson

Special Projects

Wikimedia Foundation

In May 2020 Åsa left the Centre and joined Wikimedia Germany in a role working on organisational development’. Between 2010 and 2013, Åsa acted as manager of the INGO Accountability Charter (Accountable Now). In September 2013, Åsa took up the role as Director of Development, innovating the Centre’s fundraising and communication efforts. Since October 2016, Åsa has been Director of the Global Standard and has additionally taken on the role as the Centre’s Programme Director in mid-2017. Originally from Sweden, Åsa earlier worked for a consultancy, evaluating social projects within the public and civil society sector. Åsa studied European Studies and Sociology at universities in Gothenburg and Berlin. She completed her education with a Master’s thesis on the role of civil society in European governance.